At earthkeeper.com, your privacy is our priority.
- We won't sell, share, trade or rent any of your personal information except with your consent or as described in this Privacy Policy.
- We use various security measures to protect the security and confidentiality of your personal information.
You value your privacy. And we respect that. When you visit register at earthkeeper.com, we collect a certain amount of information about you. We believe that you have a right to know how we use that information and how we keep it secure. So we've answered the most frequently asked questions below.
For questions or concerns, please e-mail us at onlineservice@timberland.com, or contact us at:
The Timberland Company
Attn: Consumer Service/Privacy
200 Domain Drive
Stratham, NH 03885
888-802-9947
What information do we collect?
When you register at our website, we collect personal information such as your name, e-mail address, age, gender, city and state.
When you visit our website, we automatically collect clickstream information such as the address of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site. This information is anonymous--meaning we cannot identify you personally--unless you identify yourself, for example, by registering.
Now and then, we may conduct surveys, run contests or other promotions. If you choose to participate in one of our surveys or contests, we'll probably ask for some additional personal information so we can run the promotion and notify winners.
When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or e-mail address in order to send you a response, if appropriate.
How do we use the information?
When you register at earthkeeper.com, complete a survey or participate in a contest or promotion on our website, we'll use the information to send e-mail or regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.
We maintain the information that you provide us in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing Association's privacy standards.
Also, we may, from time to time, review your information and information of other customers to help us analyze trends, preferences, and demographics.
Do we share your information with third parties?
We share your information with our trusted third party service providers who manage our website. These third parties provide specific services and administer activities offered at our website. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.
Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as age, clickstream visit and product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.
We may also share your personal information with carefully screened Timberland business partners to offer you products and services that we believe might interest you. But only The Timberland Company, Timberland Retail, Inc., or other Timberland affiliates and business partners will send you these messages. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us by e-mail to onlineservice@timberland.com to let us know. Please be sure to include your first and last name, street address, and email address in your request.
We or our third party service providers may disclose specific individual information if we or they reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of The Timberland Company, Timberland Retail, Inc., Timberland business partners, affiliates or its guests, or the interests of our third party service providers.
How can you Unsubscribe or change your information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from The Timberland Company or would like to update or change your personal information or preferences, please follow the instructions below.
Registration Information, Preferences, and E-mail
To modify or delete the information you have provided during registration, please login and update your profile.
To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to onlineservice@timberland.com. Please be sure to include your first and last name and account e-mail address in your request.
Direct Mail and Catalogs
If you would like your name and address removed from Timberland's direct mailing list or if you would like to update your mailing information, you can call us at 888-802-9947 or e-mail us a request at onlineservice@timberland.com. Please be sure to include your first and last name and mailing address in your request.
Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you're removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, e-mail or regular mail if we have questions about your order.
How do we protect the privacy of children?
We do not collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.
How do we use cookies and pixel tags?
Cookies are small pieces of information stored by your browser on your computer's hard drive. A cookie may contain information such as recognizing you when you return to our website. Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies.
We also use pixel tags, tiny graphic images, to help us create content designed for your connection speeds, and deliver e-mail in a format you can read.
Timberland and our trusted third-party providers use cookies and pixel tags to monitor and maintain information about your use of our site and understand your preferences based on previous or current site visits so that we can offer better site experiences and services in the future.
Security Policy
At Timberland, we know that keeping your personal information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.
How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you register is encrypted (or coded) using a secure server for maximum security.
Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to register.
Remember: never give your personal information in an email; email messages are not secure.
To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."
What if you link to another site?
Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.
Are all the pages on earthkeeper.com secure?
Most of the pages on our website provide information about The Timberland Company and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually enter personal information.
Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.
Consent
By using our website, you're agreeing to let us collect and use your information as we describe in this Privacy & Security Policy, and also agreeing to abide by and be bound by our Terms of Use. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
last modified: May 2008
